1. Resources such as labor materials and energy are known as ___ in the transformation process |
| outputs |
| intangibles |
| factors of production |
inputs
|
2. A series of quality assurance standards designed to ensure consistent product quality under many conditions is known as |
| statistical process control. |
| total quality standards. |
| total quality management. |
ISO 9000.
|
3. The raw materials, components, completed or partially completed products, and pieces of equipment a firm uses are often referred to as |
| Inventory. |
| order quantities. |
| production. |
outputs.
|
4. In a large company, the department charged with determining the actual processes to be used in turning inputs to outputs is |
| marketing research. |
| engineering. |
| operations |
product planning.
|
5. Which of the following brings all resources required to create a product to a central location? |
| fixed-position layout |
| process layout |
| product layout |
continuous layout
|
6. Getting products to customers, obtaining and managing raw materials, and packaging finished products are all activities of |
| procurement. |
| logistics |
| production. |
materials management.
|
7. The development and administration of the activities involved in transforming resources into goods and services is known as |
| operations management |
| manufacturing. |
| the transformation process. |
production.
|
8. Which of the following is NOT a difference between manufacturers and service providers? |
| nature and consumption of output |
| uniformity of inputs |
| uniformity of outputs |
nature and consumption of input
|
9. The process through which inputs are converted into outputs is referred to as |
| the transformation process. |
| manufacturing. |
| materials management. |
physical distribution.
|
10. The degree to which a good or service meets the demands and requirements of customers is called |
| quality. |
| customer satisfaction. |
| effectiveness |
productivity.
|
11. ____ involves building an item in self-contained units that can be combined or interchanged to create different products. |
| Customization |
| Standardization |
| Process control |
Modular design
|
12. Making identical, interchangeable components or complete products is referred to as |
| customization. |
| standardization. |
| engineering. |
mechanization.
|
13. Unique products are generally produced through |
| customization |
| standardization. |
| mechanization. |
personalization.
|
14. Procurement is another name for? |
| consumption |
| disposition |
| budgeting |
purchasing
|
15. Which of the following is the sequence of operations through which a product must pass? |
| scheduling |
| critical path |
| transformation process |
routing
|
16. A planning system that schedules the precise quantity of materials needed to make a product is called |
| flexible scheduling |
| cycle time management. |
| material requirements planning |
economic order quantities.
|
17. The activities and processes used in making both tangible and intangible products is known as |
| manufacturing. |
| production. |
| operations. |
the transformation process.
|
18. Customers' perceptions are important in determining |
| economic order quantities. |
| production schedules. |
| product specifications. |
quality.
|
19. The raw materials, components, completed or partially completed products, and pieces of equipment a firm uses are often referred to as |
| inventory. |
| order quantities. |
| production. |
outputs.
|
20. Getting products to customers, obtaining and managing raw materials, and packaging finished products are all activities of |
| procurement. |
| logistics. |
| production. |
materials management.
|
