In the network economy, always optimize business processes so that costs can be reduced. Here, specifically the emphasis is on processes that involve multiple companies.

Lets take a example Nearly million's of California taxpayers remit Sales and Use Taxes to the California State Board of Equalization (BOE),which has its headquarters in Sacramento. Within the past financial year, the BOE had Sales and Tax receipts of more than $33 billion. In connection with these payments,taxpayers and the BOE sent and received over 3 million tax returns.

The BOE implemented an Electronic Return Filing (e-filing) program to improve tax return and taxpayer service processing efficiency. As John Hamlin, Technical Project Manager of BOE 's e-filing project, explains:" The first step has been takes to develop an e-filing program that allows eligible taxpayers to use private service providers to file their tax return online. The service providers verify an collect the taxpayers 'data, then transmit the data via the Internet to the BOE."

This real-time interchange of information uses XML and is stored in Software AG 's Tamino XML Database. Hamlin points out that "XML is becoming the accepted standard for electronic data interchange via the Internet. "He continues, "The electronic interchange of information with taxpayers, another government entities, and external partners. The XML technology offer the ideal basis for this type of electronic collaboration."

"Because the red light, switch do not can " – badly translated and incorrect operating instructions like these are not only cause difficulties but also irritating for the end user and extra costs for the manufacturer because faulty instructions are equated with a faulty product. In addition, under German product liability law, the manufacturer is liable for million for personal injury caused by a defective product.

"Product information is useful for all mechanical engineering companies," explains Falko Lameter, Head of IT at Kaeser Kompressoren." Especially when they produce the variety of products that we do."

The company, which was established in 1919,and they have 2,500 employees in more than 50 countries, sells all sorts of pneumatic engineering services and products. It offers screw, reciprocating and portable compressors as well as rotary fans,vaccum packages,all of which are manufactured in accordance with the customers ’requirements. Kaeser’s range of screw compressors alone consists of 14 product lines, each of which can contain up to four different models. In addition, Kaeser supplies different versions of these models to different countries. At present there are more than 200,000 Kaeser screw compressors in use worldwide.

The machines are produced by Kaeser Kompressoren on a "just-in-time " basis. A set of operating instructions for each compressor is also created "just in time "by the company ’s Technical Documentation department. A few years ago, Kaeser began to use a highly developed modular concept for writing these operating instructions.

All the pictures, text, drawing and circuit diagrams which might be needed for the operating instructions of a particular compressor, are stored as individual building blocks of information. In total, Kaeser has created more than 60,000 building blocks in 17 different languages. A single set of operating instructions can be made up of as many building blocks, depending on the model and its type."

About 75% of the modules for the operating instructions of the different versions of one type of compressor are the same," explains Lameter." The most obvious thing was to use an effective content management system to automate the process."

Lameter and his team were no strangers to the advantages of the new XML technology for effective content management. After a comprehensive market analysis, Kaeser came to the conclusion at the end of 1999 that Software AG’s Tamino and Bolero would provide the best answer to the problem. By January 2000, the two companies were developing a solution together, which is now being tested and will be implemented in early 2001. "

There were many reasons for using XML for content management," says Sigismund Kräck, Sales Director at Software AG." The solution for Kaeser benefited above all from the fact that XML made it possible to separate the content from the layout. This meant that independent and reusable information units could be created in different formats and yet combined very flexibly."

For each type of compressor, the development team created an XML document, which containse the information common to all compressors of this type, and a selection of information units for the different versions. When drawing up operating instructions, the editor calls up this schema and selects the variants.The system automatically collects the relevant information units and combines them "on demand "to form a set of operating instructions, which is then printed."

Right now we administrate using a printed output format," explains Lameter." But next year we will begin to use XML’s flexible output options as well, and put the operating instructions on the Internet. This will be an enormous improvement in service for our customers, who will be able to download operating instructions from the Internet whenever they want."

A further challenge, which Kaeser was able to overcome with XML, was that of long-term archiving. The software solution that the technical editorial staff had previously used to prepare operating instructions worked with a proprietary format, which would make accessing operating instructions difficult if ever the company installed a new software solution. Furthermore, experience has shown that software solutions have a shorter service life than the Kaeser compressors, which work for well over twenty years."

By using XML we are banking on an open and future-proof standard," says Lameter." This means that in 20 years time it will be no problem to access today’s operating instructions."

In the next phase of the project our content management system will be linked to the existing SAP R/3 system, which Kaeser uses for production planning, among other things. The company will employ the Bolero CLIP for SAP solutions to do this." By linking the two solutions we can automate the process even further," states Lameter. "XML and Software AG’s technology will really enable us to optimize our time to market."

 

The green light for development of applications for the mobile information society has been signaled with the introduction of Nokia’s WAP-based mobile telephone. These include mobile office solutions for wireless Internets and intranets, as well as interactive systems that enable electronic business transactions to be carried out from anywhere and at any time. Software AG, in cooperation with its partners Nokia, Mannesmann and LinkedWith, is already prepared with technologies and solutions that connect the enterprise to this major new market.

The list of possible WAP-based services that consumers and businesses would profit from is virtually limitless (see box, Typical scenarios for wireless applications). With a forecasted worldwide installation of over 500 million WAP-enabled mobile phones by 2003, demand for such services is already forcing enterprises to consider how back-end systems can be adapted to support such services without major investments in infrastructure or manpower. Europe, with its common standard for wireless communications, is leading innovation in this segment.

The basis for enabling solutions to be accessed by mobile phones is the Wireless Application Protocol (WAP), a standard of communication used between wireless devices and the Internet. Part of WAP is the Wireless Markup Language (WML), a language based on the Extensible Markup Language (XML) that allows the text to be presented on mobile devices such as phones and personal digital assistants.