In the network economy, always optimize business processes so that
costs can be reduced. Here, specifically the emphasis is on processes that involve
A D V E R T I S E M E N T
Lets take a example Nearly million's of California taxpayers remit Sales and Use Taxes to the
California State Board of Equalization (BOE),which has its headquarters in
Sacramento. Within the past financial year, the BOE had Sales and Tax receipts
of more than $33 billion. In connection with these payments,taxpayers and the
BOE sent and received over 3 million tax returns.
This real-time interchange of information uses XML and is stored in Software AG 's Tamino XML Database.
Hamlin points out that
"XML is becoming the accepted standard for electronic data interchange via the
Internet. "He continues, "The electronic interchange of information with
taxpayers, another government entities, and external partners.
The XML technology offer the ideal basis for this
type of electronic collaboration."
The BOE implemented an Electronic Return Filing (e-filing) program to improve
tax return and taxpayer service processing efficiency. As John
Hamlin, Technical Project Manager of BOE 's e-filing project, explains:" The
first step has been takes to develop an e-filing program that allows eligible
taxpayers to use private service providers to file their tax return online. The
service providers verify an collect the taxpayers 'data, then transmit the data
via the Internet to the BOE."
XML USE: Content management
"Because the red light, switch do not can " – badly translated and incorrect
operating instructions like these are not only cause difficulties but also irritating for the end user
and extra costs for the manufacturer
because faulty instructions are equated with a faulty product. In addition,
under German product liability law, the manufacturer is liable for
million for personal injury caused by a defective product.
"Product information is useful for all mechanical engineering
companies," explains Falko Lameter, Head of IT at Kaeser Kompressoren."
Especially when they produce the variety of products that we do."
The company, which was established in 1919,and they have 2,500 employees in
more than 50 countries, sells all sorts of pneumatic engineering services and
products. It offers screw, reciprocating and portable compressors as well as
rotary fans,vaccum packages,all of which are manufactured in accordance
with the customers ’requirements. Kaeser’s range of screw compressors alone
consists of 14 product lines, each of which can contain up to four different
models. In addition, Kaeser supplies different versions of these models to
different countries. At present there are more than 200,000 Kaeser screw
compressors in use worldwide.
The machines are produced by Kaeser Kompressoren on a "just-in-time " basis. A
set of operating instructions for each compressor is also created "just in time
"by the company ’s Technical Documentation department. A few years ago, Kaeser
began to use a highly developed modular concept for writing these operating
All the pictures, text, drawing and circuit diagrams which might be needed for
the operating instructions of a particular compressor, are stored as individual
building blocks of information. In total, Kaeser has created more than 60,000
building blocks in 17 different languages. A single set of operating
instructions can be made up of as many building blocks, depending on the
model and its type."
About 75% of the modules for the operating instructions of the different
versions of one type of compressor are the same," explains Lameter." The most
obvious thing was to use an effective content management system to automate the
Lameter and his team were no strangers to the advantages of the new XML
technology for effective content management. After a comprehensive market
analysis, Kaeser came to the conclusion at the end of 1999 that Software AG’s
Tamino and Bolero would provide the best answer to the problem. By January 2000,
the two companies were developing a solution together, which is now being tested
and will be implemented in early 2001. "
There were many reasons for using XML for content management," says Sigismund
Kräck, Sales Director at Software AG." The solution for Kaeser benefited above
all from the fact that XML made it possible to separate the content from the
layout. This meant that independent and reusable information units could be
created in different formats and yet combined very flexibly."
For each type of compressor, the development team created an XML document, which
containse the information common to all compressors of this
type, and a selection of information units for the different
versions. When drawing up operating instructions, the editor calls up this
schema and selects the variants.The system automatically collects the relevant
information units and combines them "on demand "to form a set of operating
instructions, which is then printed."
Right now we administrate using a printed output format," explains Lameter." But
next year we will begin to use XML’s flexible output options as well, and put
the operating instructions on the Internet. This will be an enormous improvement
in service for our customers, who will be able to download operating
instructions from the Internet whenever they want."
A further challenge, which Kaeser was able to overcome with XML, was that of
long-term archiving. The software solution that the technical editorial staff
had previously used to prepare operating instructions worked with a proprietary
format, which would make accessing operating instructions difficult if ever the
company installed a new software solution. Furthermore, experience has shown
that software solutions have a shorter service life than the Kaeser compressors,
which work for well over twenty years."
By using XML we are banking on an open and future-proof standard," says
Lameter." This means that in 20 years time it will be no problem to access
today’s operating instructions."
In the next phase of the project our content management system will be linked
to the existing SAP R/3 system, which Kaeser uses for production planning, among
other things. The company will employ the Bolero CLIP for SAP solutions to do
this." By linking the two solutions we can automate the process even further,"
states Lameter. "XML and Software AG’s technology will really enable us to
optimize our time to market."
Mobile XML puts the enterprise in your pocket
The green light for development of applications for the mobile information
society has been signaled with the introduction of Nokia’s WAP-based mobile
telephone. These include mobile office solutions for wireless Internets and
intranets, as well as interactive systems that enable electronic business
transactions to be carried out from anywhere and at any time. Software AG, in
cooperation with its partners Nokia, Mannesmann and LinkedWith, is already
prepared with technologies and solutions that connect the enterprise to this
major new market.
The list of possible WAP-based services that consumers and businesses would
profit from is virtually limitless (see box, Typical scenarios for wireless
applications). With a forecasted worldwide installation of over 500 million WAP-enabled
mobile phones by 2003, demand for such services is already forcing enterprises
to consider how back-end systems can be adapted to support such services without
major investments in infrastructure or manpower. Europe, with its common
standard for wireless communications, is leading innovation in this segment.
The basis for enabling solutions to be accessed by mobile phones is the Wireless
Application Protocol (WAP), a standard of communication used between wireless
devices and the Internet. Part of WAP is the Wireless Markup Language (WML), a
language based on the Extensible Markup Language (XML) that allows the text to
be presented on mobile devices such as phones and personal digital assistants.
WAP integration: Electronic business via mobile phone.