A most guaranteed way of improving the teamwork is by applying the principles of
the performance management to a group's behaviors.
A D V E R T I S E M E N T
This does involves these many
basic steps:
Identifying what will the teamwork behaviors lead for the better performance
(called TARGET behaviors)
Finding which of the teamwork behaviors that are currently being used
(called CURRENT behaviors)
Undertaking the gap analysis between the target and the current teamwork
behaviors, and
also taking action to bring the current teamwork behaviors closer to a target
The Target Behaviors
One of the way to recognize the target teamwork behaviors is to complete a ITPQ
(the Ideal Team Profile Questionnaire) instrument. This could be completed by a teams,
peer groups, the customers, the staff, the senior management and some others to provide
the wide range of views of which would make a team successful. This information will enables
a team to:
Identify and also manage the conflicting expectations between them, say for example,
the management and the customers.
Take the wide perspective while setting up the behavioral goals for themselves, which
must improve the quality of those goals.
Facilitate the dialogue within a team and also with others outside a team on how to
improve the performance.
The Gap Analysis
Once target and the current behaviors which are been identified, the team need to work
out how to change their current behaviors to be more in line with a target. This
will involve of assessing a behavioral gap and producing the action plan for a team to
be implemented.
The Current Behaviors
A Current behaviors might be influenced by the factors, such as shown below:
An organizational culture
Preferences for the team members
The Current circumstances
Feedback from the people outside a team
And the many other factors
One of the way to identify the current behaviors is to complete MTR-i (which is
Management Team Roles - indicator) instrument. This is been completed by a individuals
within the team, and it will identify the roles which they are currently performing
those can be aggregated to show the collective team behaviors.
