Choosing a Web Hosting Provider
A D V E R T I S E M E N T
So, you've decided to host your website with a web hosting provider. Now, you
need to decide which hosting provider to choose. Given the sheer number of
hosting providers, and vast array of hosting plans on offer, this may seem a bit
daunting at first.
In this lesson, I aim to help you develop a process that will assist you in
choosing the right hosting provider for your needs.
Step 1: Create a List
I recommend you create a list of essential features/services that you must
have. All items on your list should be items you can't do without. You might
also like to create another list which includes your preferred
features/services. These are items that would be nice to have, but aren't
essential.
On your list, create a column for the features/services, another column for
your requirement, then a column for each hosting provider you investigate.
Alternatively, if you are investigating many, you might like to have just 1
column for the hosting provider, and simply create a new list for each provider.
Your list/s could look something like this:
| Feature/service |
My Requirement |
Hosting Provider 1 |
Hosting Provider 2 |
| How much disk space do I need (now and in the future)? |
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| How much bandwidth do I need (now and in the future)? |
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| How much traffic do I need to support? |
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| Website availability - how much downtime am I prepared to accept? |
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| Do I need a domain name? |
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| Do I need email addresses at my domain? How many? |
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| Do I need support for a server-side scripting language? If so, which
one/s? (eg. ColdFusion, PHP, .NET etc) |
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| Do I need support for a database? If so, which one/s? (eg. MS
Access, SQL Server, mySQL) |
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| Do I need e-commerce facilities (i.e. shopping cart, payment
gateway)? |
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| Do I need SSL (for protecting user details such as login info,
credit card details etc)? |
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| What are my traffic reporting requirements? (eg. unique visitor
sessions, page views, referrer info, client browser info etc) |
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| Any other reporting requirements? (eg. RAM usage, CPU usage, Disk
usage, network availability etc). If so, how would I like these reports
delivered and how often (eg. via online control panel, monthly via
email, hardcopy) |
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| Job/issue tracking. How would I prefer to contact my hosting
provider when issues arise (eg, phone, email, online ticket system) |
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| Is location important? (eg, does it need to be a local web hosting
provider?) |
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| How much control do I need to have over the hosting of my website.
For example, do I need remote access to the server? Do I need to be able
to install third party products on the server? |
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| Do I need the hosting company to assign me an account manager? |
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| Will I accept my hosting provider placing third party ads all over
my website? (some free web hosts place ads on their customers' websites) |
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| Price. What is my budget? |
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Step 2: Begin Your Search
Once you've created your list/s, you can start searching for a web hosting
provider that offers everything on your essential list, and hopefully some on
your preferred list. Try as many avenues as you can. For example, search
engines, directories, technology sites, local business directories (online and
offline), ask friends and colleagues etc.
As you find hosting providers that match your criteria, add them to another
list. After a short while, you will probably have a very large list of web
hosting companies to choose from. You only want one (presumably), so now need to
reduce that list to one.
Assuming all hosting companes on your list offer hosting plans that match
your pre-determined criteria, you may have found some that stand out from the
rest. Perhaps they offer a feature or service that you could find really useful.
Or, maybe they offer a special deal. Or perhaps they just seem more professional
than the rest. Whatever it is, you might decide to reduce your list (a little)
based on these factors.
If you can't find any suitable hosting providers at this stage, you should go
back to step 1 and review your criteria.
Step 3: Due Dilligence
At this stage, you should do your "due dilligence". OK, I'm not suggesting
you get all legal on me now! In this context, what I mean by due dilligence is
that you simply try to uncover things that aren't obvious at first glance. In
other words, find out more about these companies and the hosting plans they're
offering.
Create a due dilligence checklist. Create a rating column for each hosting
provider. The rating could be, say out of 5. This will help you arrive at a
score for each hosting provider. The one with the highest score gets your
business!
If you find that none of the hosting providers measure up well enough, you'll
need to go back to step 2.
Your due dilligence checklist could look something like this:
| Item |
Description |
Rating (Hosting Provider 1) |
Rating (Hosting Provider 2) |
Rating (Hosting Provider 3) |
| Service & Support |
Does the hosting company offer 24/7 support? What's the agreed
turnaround time for support issues? Does the hosting company offer an
SLA (Service Level Agreement)? Is it acceptable? |
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| Company Legitimacy |
Is this company legitimate? (there are a lot of scammers out there). |
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| Company Stability |
Is the company financially stable? How long have they been around?
How big are they? Are they growing? Are they about to be acquired by
another company? Or have they just been acquired? |
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| Security |
What physical security does the company have? What network security
does it have? How much redundancy (i.e. what happens if there's a power
outage, or a major backbone link becomes unavailable? Do they have
diesel generators and other network providers?) |
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| Interviews/Site Visit |
If you have a large and complex website, you might prefer to arrange
interviews with representatives of the company. You might also like to
arrange site-visits. This can give you a great insight into how well
this company is going to look after your website. |
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| References/recommendations |
Can you find current customers who recommend this company? Try
forums and technology review sites. Make sure its an independent source.
Also try contacting current customers (any good hosting company should
be able to provide referees). |
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| Totals |
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Step 4: Sign Up
By now, you have (hopefully) found a suitable hosting provider. You can now
go ahead and sign up. Typically, this is as simple as completing an online form,
providing your credit card details, then following the instructions in the email
sent by the hosting provider. If you have a larger, more complex website, you
may be assigned an account manager and/or a technical account manager, who will
assist you in getting your account set up and website configured. In this case,
you may also have technical people at your end to assist you in the process.
Need Help Choosing a Hosting Provider?
My Pick?
If you're a little dazzled by the prospect of searching through thousands of
web hosts, and prefer that I just suggest a web host, check out
ZappyHost. ZappyHost has a wide range of
hosting plans with plenty of extras, and they even include an online
website builder. ZappyHost also provides some of the cheapest domain names
on the internet.
Hosting Reviews
Another way of finding a good hosting provider is from other people's
experience.
I've partnered with Realmetrics to bring you real,
unbiased hosting reviews,
based on real data and experience. Realmetrics actually sign up using real
accounts with real hosting providers. They also continuously monitor the servers
of each provider so that we can see the availability of each provider. I hope
you find these hosting reviews useful.
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