1. When should you practice active listening skills ? |
| When you encounter new ideas. |
| When you sense the other person is not verbalizing their problem. |
| During conversation. |
All of the above.
|
2. What is Paraphrasing ? |
| The act of rewording the speaker's message in your own words. |
| The act of jumping out of an airplane. |
| A subconscious reaction to the speaker's message. |
None of the above
|
3. Active listening is effective in all of the following situations except: |
| To establish trust between people. |
| When brainstorming ideas. |
| As a way of trying to understanding the speaker's point of view. |
None of the above
|
4. Effective feedback should: |
| Be descriptive rather than evaluative. |
| Be evaluative rather than descriptive. |
| Both 1 and 2 |
None of the above
|
5. An observer should always give his/her advice when asked to give feedback. |
| False |
| True |
| Not always |
None of the above
|
6. When trying to explain something, I ask my listeners if they are following me. |
| Almost never |
| Sometimes |
| Rarely |
Quite often
|
7. Which of the following is an example of listening for meaning ? |
| Writing down everything the person says to read later. |
| Jotting down major points of the discussion to read later. |
| Paying full attention to nonverbal clues and the tone of the person's voice. |
Asking several clarifying questions, interrupting if necessary.
|
8. Read the comment below, and then select the best restatement of the comment. "This project will require six months to complete. You know how busy we are this time of year." |
| "Six months? Don't you really mean twelve?" |
| "We're not busy. Our department could do it less time than that." |
| "You always say that." |
"What characteristics of the project require six months? Sounds like you're busy! What are some of the other projects you're handling?"
|
9. Which of the following is an open-ended question ? |
| "What parts of the plan do you like or dislike the most?" |
| "Will this work for you?" |
| "Do you have anything you would like to add?" |
"Wouldn't you agree this is a good idea?"
|
10. Read the negative statement below, then select the best positive restatement. "This approach will never work. That other department isn't set up to do this kind of work!" |
| "That�s a good idea, but it�s unlikely that other department has the resources to make it work." |
| "That other department has some nice people. Too bad they aren�t set up to do this kind of work." |
| "What will it take to make this approach possible? What other resources do we need?" |
"This approach worked in a department I used to work in. Too bad we�re not all working there now."
|
11. When giving feedback, it's best to: |
| Wait one week to give the person time to consider alternatives. |
| Do it as close as possible to the actual event. |
| Invite. Ask the person if he or she wants feedback, to put them in control. |
Both 2 and 3
|
12. During a meeting, a new piece of information is provided to the team which has major impact on the team's goals. The team begins to break down. As the facilitator, what are your next steps ? |
| Call a timeout and simply break up the meeting. Reschedule when things calm down. |
| Call a timeout. Let the team decide what to do next. |
| Let the team continue to break down as it is a natural development stage. |
Call a timeout. Ask what's missing. Direct the team to explore options through a brainstorming session.
|
13. I respond to my speaking partner with phrases like...that's ridiculous. |
| When they say something stupid |
| Never |
| Often |
None of these
|
14. I use sarcasm or jokes to respond when my speaking partner talks. |
| When they deserve it |
| I don't |
| To lighten the mood |
I often do
|
15. I see only my point of view. |
| I'm right |
| They're usually wrong |
| I consider what they have to say |
All of the above.
|
16. I respond to my speaking partner's suggestions or opinions with, yes but |
| Sometimes |
| Not very often |
| Usually |
Everytimes
|
17. I interrupt my speaking partner's conversation. |
| When I want to make a point |
| Often |
| Rarely if ever |
None of these
|
18. I make assumptions about my speaking partners feelings or thoughts. |
| I know them well so I usually can |
| Not often at all |
| Often |
None of these
|
19. I bring up past issues during current disagreements. |
| I don't do this |
| Sometimes |
| In defence |
Everytimes
|
20. I avoid staying on any one subject with my speaking partner. |
| Sometimes |
| Rarely if ever |
| I can dodge the issues |
None of these
|
