Quiz for ERP

1. True or false? Employee self service is part of a human resources management trend that shifts routine tasks to individual employees.

2. True or false? Employee self-service applications are the same as human resources management software.

3. An employee self-service application may be available through which venue

4. True or false? Employee self-service applications are only available as components of larger applications like enterprise resource planning (ERP) products.

5. is the term for a company's efforts to consciously gather, organize and share information internally.

6. True or false? Implementing a knowledge management or self-service system will always require hiring more employees.

7. This type of employee self service search tool allows users to enter a problem using a natural language, then work through a troubleshooting session which narrows the problem with follow-up questions.

8. . True or false? Call center agents who use an employee self-service system must set aside time each week to add new information into the knowledge

9. Which of the following metrics is least important to measure after implementing a self-service tool for call center agents or help desk employees?

10. Which of the following vendors does not sell an employee self-service application?